Healthcare revenue cycle virtual symposium

Crowe healthcare revenue cycle virtual symposium sessions

What the Fire Ignited: How Life’s Worst Helped Me Achieve My Best

When tragedy struck at the age of 8, a young boy’s life was changed forever. Burned over 65% of his body with his right arm melted to his side, Shay Eskew was told of the limitations that would lay ahead for him and what he could not do. The doctors didn’t know that the fire never went out for Shay but instead gave him passion, courage, and strength to overcome. “I learned early on that I couldn’t control what happened to me, but I could control what I did about it,” says Shay. A proud father of five kids, Shay is a four-time Ironman, four-time member of Team USA, and is ranked in the top 1% of Ironman competitors worldwide. Oh yeah, he has competed in 12 triathlon world championships and, in his spare time, accumulated extensive experience in the healthcare profession, including revenue cycle management.

After attending this session, you should be able to:

  • Define strategies for identifying and overcoming obstacles in both your professional and personal life
  • Describe the benefit of adding obstacles and challenges to your daily routine to achieve growth
  • Assess how an attitude of gratitude can motivate you and your team through difficult times

Proving obstacles are just opportunities in disguise, Shay will share his journey, lessons learned, and how controlling your attitude can make the difference between being stuck or moving forward. Join us to hear his inspiring story, but more importantly, join us to find out how you can challenge yourself and ignite the winning fire within you.

Presenter: Shay Eskew


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Insights, trends, and strategies for revenue cycle teams of tomorrow

This session's unique panel discussion will feature Vanderbilt University Medical Center's VP of revenue cycle services, Heather Dunn, and RCM Leaders Forum founder, Ben Reigle. Together they will explore what impacts the past 18 months have had on the work of revenue cycle professionals, what changes are expected in the coming year, and what organizations must begin doing now to be ready for what's next. With a focus on challenging the status quo, the discussion will explore what the future of work from home looks like, the role of outsourced revenue cycle management, and the fear of failure that might be holding your organization back from embracing automation and new processes.

After attending this session, you should be able to:

  • Examine your organization's current processes through the lens of tomorrow's changing trends to determine if your team will be ready
  • Describe how automation is driving more efficient and timely decision-making processes for organizations
  • Outline critical challenges that lie ahead for revenue cycle professionals

This lively and thought-provoking panel discussion is not to be missed. Join us as we put the future into focus and determine if you are ready for what's next.

Presenter: Ben Reigle


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Revenue cycle automation success stories: UnityPoint Health

What does it take to thrive in the middle of challenging times? It takes tactical and strategic-minded leaders, flexible processes, and technology working in tandem toward a defined objective. This webinar will bring into focus how these pieces fit together at UnityPoint Health and how they went beyond theory to the practical application of automation of their revenue cycle. In a case-study examination, attendees will hear directly from UnityPoint Health on how the joint partnership examined the best areas for automation, developed a strategic plan, executed the project; and what outcomes they achieved.

After attending this webinar, you should be able to:

  • Describe the assessment process for identifying high-value automation opportunities and how to avoid jumping into projects with low return
  • Compare and contrast your current approach to revenue cycle processing and what benefits may be derived from automation
  • Define next steps for assessing your organization’s approach to automation project selection and what gaps need to be addressed

There are too many “random acts of automation” sweeping through organizations taking time and money. Do you know if your resources are being spent on the right projects? Join us for this practical examination of what success looks like.

Presenter: Chad Peters and Unity Point


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How automation is transforming accounts receivable management

Knowing where and when to automate processes is the challenge facing many healthcare leaders today. With time and money on the line, it is crucial to know where you can succeed in process efficiency and a true return on investment. In this event, we’ll examine the processes that leading providers use to target the debit and credit side of the business for automation: what steps are involved, and what outcomes they are achieving. We’ll go beyond theory to practical implementation and real case study reviews that demonstrate results.

After attending this session, you should be able to:

  • Describe the steps on the journey to automation and how to best select areas of focus
  • Outline the causes of credit balances and what a new integrated and automated workflow looks like
  • Assess the risk of not managing uncollected accounts receivable and what steps you can take on the automation journey

The reality is that automation and machine learning are no longer a discussion of “one day we will.” Practical and real-world applications of these tools are available now, and leading healthcare organizations are reaping their benefits. Join us to determine how you can evolve your current process and what steps you need to plan to achieve efficiencies in these areas tomorrow.

Presenter: Chad Peters, Chad Oakley, Alex Boone, Ryan Hartman



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Healthcare in focus: How trends in policy, technology, and the healthcare market will re-shape the industry over the next 5 years

The past year has seen massive shifts in healthcare, political agendas, and technology's role in driving patient care and interactions. While much of 2020 required healthcare organizations to be reactive, industry leaders are refocusing their attention on the 3-to-5-year horizon and where they need to be investing time and resources. In this session, we’ll take a practical, data-driven approach to the trends emerging in technology, policy, and regulatory changes, and what is next for the healthcare marketplace.

After attending this session, you should be able to:

  • Describe the top trends in the areas of technology, policy, and the healthcare market
  • Assess your organization’s preparedness in adapting to the changing healthcare landscape, such as pricing transparency or value-based care planning
  • Outline the role of outside influences on healthcare organizations, like key consumer trends and private equity’s part in outpatient services

With the rollercoaster that was 2020 behind us, healthcare leaders are bringing into focus the trends that will define their strategic direction for the years ahead. Join us to hear what they are saying about what’s next, and find out how your efforts align with industry trends.

Presenter: Andrew Sudimack



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Performance integrity: A smarter approach to performance monitoring, decision-making, and progress tracking

You’ve got data, colorful dashboards, and tons of information at your fingertips. But what you don’t have is more time to monitor all the data, let alone analyze it for trends, critical risks, or opportunities. As healthcare organizations are being overwhelmed by data, the need for better insights and actionable information is at the forefront of many leaders' minds. In this session, we’ll explore how revenue cycle leaders are using performance integrity, process automation, and machine learning to generate alerts that target critical items that need attention.

After attending this webinar, you should be able to:

  • Describe the role performance integrity is playing in the evolution of the revenue cycle, performance monitoring, and resource allocation
  • Outline key foundation elements, such as data integration, needed to begin setting smart alerts and data automation processes in motion
  • Assess your organization's current approach toward next-generation data management and what next steps may be needed to thrive in the years ahead
  • Articulate how organizations are using performance integrity to tailor alerts and triggers at the department and individual-user level

As consumers, we receive alerts from our vehicles, smart homes, calendars, and so much more, all with just-in-time information about risks and opportunities. Join us for this session to see how those same principles and processes are being implemented in next-gen revenue cycle automation and how you can join a beta user group coming this summer.

Presenter: Matt Szaflarski



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Laser-focus on the road ahead: Tying it all together in a next-gen revenue cycle

The world of healthcare has been changed forever by recent advances in technology, changes in patient expectations, politics, and COVID-19. For many providers, a spotlight has been shone brightly on them, allowing some to shine while others struggle with the change and growing demands for new models of care delivery and revenue cycle operations. In this session, attendees will have a unique opportunity to hear perspectives and use cases for automation from the industry-leading Revenue Cycle Automation Design Consortium – a cross-section of eight health systems who have come together to develop practical use cases for automation in the next generation of revenue cycle operations.

After attending this session, you should be able to:

  • Describe the challenges facing the healthcare industry and why automation is the only practical answer to cost optimization and standardization
  • Articulate strategies for evaluating revenue cycle automation – how to prepare, how to select, how to implement, how to monitor
  • Outline the key findings within this unique consortium – and how “practical” trumps “conceptual”

You do not want to miss this session, as it brings the symposium into focus and addresses questions like what to automate and when, and what network orchestration will mean for the industry moving forward.

Presenter: Brian Sanderson, Colleen Hall



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