2020 Crowe Healthcare Virtual Symposium

2020 Crowe Healthcare Virtual Symposium

Location: Webinar
Start date:

2/27/2020 12:00 PM Eastern

End date:

2/27/2020 4:00 PM Eastern

Industries: Healthcare
2020 Crowe Healthcare Virtual Symposium
Event details

During Crowe’s fourth annual Healthcare Virtual Symposium, we will explore some of the top challenges and opportunities for the industry in the decade ahead. This unique half-day event blends the insights of subject matter specialists with guest presenters, to go beyond theory to practical applications in key areas such as:

  • Transforming risk into performance competencies and marketplace advantages
  • How to align departments around revenue cycle to strengthen decision making
  • Developing areas of focus for hospitals on the journey to automation--what’s working and what is not
  • The value of data analytics to operations and its importance as a competitive advantage

Success in the changing environment in the year ahead will require an understanding of the foundational shift that is underway. This interactive event will spotlight the perspectives of healthcare leaders across the industry who are succeeding today and how they plan to continue to achieve their goals in the new decade.


Contact information

For more information, please contact Mandy Witmer.


Session information

Opening Keynote – Healthcare Transformation: Aligning Risk Management with Performance Goals and Objectives

12-00-1:00PM EST

A transformation in thinking is coming to the healthcare sector that recognizes in order to increase patient experience, productivity, and margins, a focus on data-driven decision making, technology, and managed risk is needed to move to the next level. The next-generation approach to risk management is driven by a deep understanding of the organization's imperatives, clear aligning of them with the right focus and approach to identify and monitor the associated risks or gaps in expected performance targets. The need to deliver quality patient experience and drive increased organizational performance and margin are not on opposite teams, and healthcare leaders will need to embrace this idea to achieve their goals in the future.

The industry cannot “cost cut” its way into the future. Join us to find out how this transformational focus on turn risk into performance will shape the future of the industry.

Learning Objectives

  • Recognize that as hospitals and health systems become more complex and scaled, the traditional approach of manual risk assessment and gap identification processes from the use of lists and sample testing is falling short of what is needed to succeed for an organizations ability to compete
  • Outline specific ways that internal audit, compliance and IT teams can yield the biggest return on investment from the appropriate use of data and technology to succeed
  • Learn objectives of audit approaches that enables organizations to focus on the right risk areas and expend less effort, if any, on the low-risk areas
  • Describe the role that emerging technologies, like artificial intelligence, are playing in the development of data analytics models, which are enabling better decision making

Presenter

Dan Yunker

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge  
Breakout Session 1 – Getting Revenue Cycle and Finance Teams on the same Playbook

1:00-2:00PM EST

For healthcare organizations, if their revenue cycle and finance teams are not operating from the same playbook and communicating effectively, they might as well be playing on opposite teams. Getting these areas on the same page does not happen overnight and takes a deliberate effort to breakdown the silos that often exist in the areas of communication, reporting, and organizational infrastructure between finance and revenue cycle.

In this session, we’ll deconstruct the elements of best in class organizations and how they are continually improving their processes, people, and technology. You will not want to miss this candid real-world review of what works and what does not when it comes to getting revenue cycle and finance working as one team.

Learning Objectives

  • Assess proven communication models to help improve transparency between finance and revenue cycle and those currently in place within their organization
  • Identify, monitor, and explain operational impacts to an organization’s financial health by leveraging reporting
  • Explain how to apply best practices within your organization to bridge the gap between the revenue cycle and finance

Presenters

Andrew Holloway, Blake Evans

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge
Breakout Session 1 – Moneyball for Healthcare:  A Mission Toward Improving Margin

1:00-2:00PM EST

The core mission of healthcare providers is and always will be to care for the patients and communities they serve, but somewhere along the way doing so while generating margin developed a negative connotation. The reality is that without a focus on cost management and margin, hospitals and service providers cannot continue to serve their patients, invest in research, develop breakthrough treatments and reduce the healthcare delivery costs to their patients. With the costs of healthcare and the number of people receiving care increasing each year, a shift is needed by the industry to embrace a focus on improving margins and creating a more sustainable balance between clinical and financial priorities.

During this session we will explore how leading institutions are managing equipment and resources via the use of asset-level performance analytics and insights that provide a foundation to reduce cost and improve care simultaneously. Margin is no longer a luxury, it is a necessity, and the time is now for healthcare providers to understand that without it quality will decrease and costs to the consumer will increase. You will not want to miss this provocative look into the transformation and how healthcare leaders are embracing this change.

Learning Objectives

  • Outline the mounting pressures facing healthcare providers that mandate a new approach to cost management
  • Identify how assets are at the center of the cost universe, and can adversely impact spend throughout the health system
  • Describe how an increased focus on managing margin can provide a platform to increase the quality of clinical care

Presenter

Andy Suhy

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge
Breakout Session 1 – Top Pain Points in Daily Cash Balance Reconciliation

1:00-2:00PM EST

While the saying Cash is King, maybe true, it fails to mention the difficulties that can come with tracking, managing, and reconciling cash transactions. A pain point that healthcare providers know all too well. An area of risk, cash moving through the organization, requires daily attention and often is a time-consuming effort for staff.

During this session, we’ll explore the top pain points facing healthcare providers and how leading organizations are solving these issues through automation and new technology solutions. Don’t suffer in silence when it comes to oversight of unapplied cash and daily reconciliation. The issues facing healthcare providers in this area are similar from organization to organization, and we’ll explore leading practices in streamlining and resolving these issues. Join us to find out more.

Learning Objectives

  • Recognize the dangers of operating in silos when it comes to cash reconciliation and management
  • Assess gaps in current processes and how they can be resolved or improved
  • Identify the role that technology and automation are playing in managing daily cash management

Presenters

Tracey Coyne, Matt Swafford

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge  
Breakout Session 2 – Index Score, Benchmarking and What It All Means for Healthcare Providers

2:10-3:10PM EST

Healthcare organizations are becoming overwhelmed with information. In the past, siloed operations meant data didn’t cross-organizational lines, but with the adoption of cloud technologies, more data is flowing than ever before. Which is great, until you try and make sense of the information that is growing daily. It is because of this overwhelming amount of information that so many hospitals, clinics, and healthcare service providers have turned to Crowe for years to help turn “data” into actionable information. With more than 1,000 locations integrated into the Crowe network, the level of detail and support seen in the past is about to take a big leap forward. The next evolution of the Crowe Healthcare Performance Index is being mapped out today.

In this session, we’ll explore what healthcare leaders are asking for today, how users can engage in the design process, and what is next for the program. With years worth of data from over 1,000 organizations, providing meaningful insights to healthcare leaders that they can quickly and easily access for decision making is about to get a whole lot easier. You will not want to miss this walkthrough of the Performance Index roadmap.

Learning Objectives

  • Articulate what changes are shaping the next evolution of the Crowe Performance Index
  • Describe the various components that make up the index score today and how it will be enhanced in the near future
  • Outline how they can engage in the design process

Presenter

Alex Garrison, Bradley Tinnermon (Banner Health), Sarah Falade (Ascension Health)  

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge  
Breakout Session 2 –  Shaping the Future of RCA

2:10-3:10PM EST

With more than 15 years of history, development, and service, Crowe’s RCA Solution has been helping healthcare professionals manage and predict financial trends with accuracy and efficiency. From its inception, RCA to evolve to meet the changing needs of our users and the industry, a cycle that continues to this day. With new technologies and the ability to integrate artificial intelligence, RCA is preparing for a transformative move to the next level.

You are invited to hear about these exciting changes as well as how you can engage in the conversation to help shape the future. The vibrant and active users of RCA are a central part of what has made the system and community so great for so many years. As the team prepares for a major upgrade, don’t miss your chance to hear what is being planned and engage in the discussion to share your insights and ideas too.

Learning Objectives

  • Identify key areas of importance to finance and revenue cycle healthcare professionals
  • Explain what data from over a thousand organizations is telling the RCA team about the future
  • Describe what leading organizations have outlined as deficiencies in their current process
  • Contribute to areas of focus for future RCA development

Presenters

Bryan Rector, Brad Heaton

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge
Breakout Session 2 – Your Journey to Automation Starts with These Four “Must-Do’s” 

2:10-3:10PM EST

Health system operational and financial leaders are frustrated and excited with their adoption of automation – experiencing low-return “random acts of automation” while committing to the potential value of intelligent automation. And while the idea of the autonomous business office may sound aspirational to some, it is becoming a reality for leading hospitals and service providers.

During this session, we will explore how healthcare professionals are applying laser-like focus to key areas of automation and the results they are achieving. In this session, we’ll go beyond what it means to pack for and start the journey to automation, by exploring the success and failures of those that have already begun blazing a trail.

Learning Objectives

  • Explain how to integrate intelligent automation into department goals, organizational strategy and performance improvement
  • Describe the role that the autonomous business office is playing now and the impact it will have in the year ahead
  • Outline recommended selection criteria for which process(es) to automate and how to define realistic measures of success
  • Articulate possible pitfalls and challenges when adopting process automation

Presenters

Brian Sanderson, Colleen Hall

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge  
Closing Keynote – Business Intelligence: Embedding Performance Analytics into Every Aspect of Your Business 

3:10-4:10PM EST

Succeeding in the decade ahead will require transformational thinking, the application of new tools and processes, and the adoption of business intelligence-driven by enhanced machine learning. In the final session of the 2020 Crowe Healthcare Virtual Symposium, we will examine business intelligence strategies, next steps, and practical applications and measures of success. Finding the balance between patient needs, staffing, operations, and ever-increasing amounts of data will demand fundamental changes in the way healthcare professionals are using business intelligence today. Join us for this exciting look at what the next decade has in store.

Learning Objectives

  • Identify strategies for layered integration of business intelligence and the impact it will have on tools and services in the years ahead
  • Define practical steps for starting on the journey
  • Recount real-world examples of this transformation in action and its impact on the organization

Presenters

Alex Garrison, CJ Knapp, Thor Peterson, Melissa Dill

Continuing Professional Education

This session is recommended for 1.0 hours of CPE credit. 
Additional CPE information 

Advance preparation: None 
Prerequisites: Basic Knowledge
Program level: Overview
Field of study: Specialized Knowledge