If you work at a large corporation, perhaps the cost of customer relationship management (CRM) user licenses is not a major consideration. Ideally, why not supply every member of your marketing, sales, and customer service teams with full access to your CRM system?
But if you work at a small to midsize company that has not yet reached its growth and income potential, you may find that licensing everyone is not possible financially. Some team members may be relegated to working with separate systems, such as Microsoft® Excel® spreadsheet software, and sharing data through email with licensed members who have to enter that data manually into the CRM system.
With its new comprehensive solution, Dynamics 365 (formerly Dynamics CRM), Microsoft has introduced a team member subscription license (SL). A team member SL for Microsoft Dynamics 365, Business edition, costs only $5 per month and, according to the licensing guide for Microsoft Dynamics 365, Enterprise edition, includes the following user rights:
*Actions can be performed only against records corresponding to entities included in the use rights.
Not everyone is a fit for a team member SL. For example, you would need a full user license for any employee who needs to track cases, manage sales leads, and create marketing lists. But it is very likely that many people in your company would benefit from being connected to your CRM system and sharing information that might not be available to them without a full user SL.
While full-use licenses in CRM might have been cost prohibitive in the past, now more affordable team member SLs enable even small to midsize businesses to reap the benefits of a top-notch CRM solution.
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