A digital transformation journey into advanced technology

Ryan Plourde
| 1/18/2022
A digital transformation journey into advanced technology

We hear a lot about digital transformation these days. But what is digital transformation, and what can it do for your organization?

Digital transformation helps organizations function in the best possible manner by streamlining processes and minimizing or eliminating time-consuming manual tasks. More specifically, digital transformation leverages advanced technologies in a targeted, coordinated approach for taking organizations from paper to digital, from manual to automated, from inefficient to efficient, and from stagnant to dynamic.

The digital transformation journey begins with a resolution to advance and simplify an organization’s business model for customers, partners, and employees.

Analysis and planning

No two organizations are the same, and technology solutions aren’t one-size-fits-all. Before investing in new technology, it’s essential to analyze your organization’s strengths, weaknesses, processes, and goals.

Start with an organizational audit.

  • Which business processes are working well?
  • Where are there gaps in the customer experience?
  • What areas could benefit from enhanced services, transactions, and processes?

After determining what you have and what you need, you can begin to identify the right technologies to advance the organization.

A comprehensive road map for evolving the organization

Look for tools that can enhance your organization’s capabilities and make it more efficient. Next, develop a comprehensive road map that can help the organization:

  • Manage risks
  • Protect sensitive data
  • Verify vendor security
  • Set new standards
  • Test new technologies
  • Optimize processes

Organizational evolution through digital transformation is a critical path toward meeting customer needs, weathering disruption, and achieving goals. If your organization uses the Microsoft Dynamics™ platform, you’re probably further along in the transformation process than you think.

The Microsoft advantage

Microsoft offers a comprehensive portfolio of technologies to help organizations optimize their business processes.

Microsoft has a full tech stack – multiple technologies that work together – that offers exceptional integration, openness, extensibility, and architectural coherence. Its tech stack supports both tech adoption and tech capability-building to increase the likelihood of your team’s success.

Microsoft’s tech stack includes:

  • Software as a service (SaaS) applications for the Microsoft Dynamics 365™ productivity suite and for LinkedIn.
  • Platform as a service (PaaS) offerings for GitHub as well as the Microsoft Power Platform™ and Azure™ solutions. These offerings provide comprehensive developer toolkit and platform access for IT professionals and citizen developers.
  • Infrastructure as a service (IaaS) layer via Azure, which supports all of the Microsoft cloud solutions.
Have a question or interested in evaluating the CRM functionality in Microsoft software?

Your digital transformation journey

Responding to rapidly changing business requirements is more important than ever. Crowe can assist you in determining and taking your next steps. With your assistance and input, we can audit your existing systems and processes, identify best-fit technology, build a road map, and help you drive your organization to greater success.

Microsoft designed Dynamics 365 as a specific, single platform to support the many areas an organization wants to transform. The Microsoft team at Crowe specializes in Dynamics 365 and can show you how the right systems and processes can advance your business.

Visit CroweCRM.com for more information about Crowe CRM solutions and services for Microsoft software.

Microsoft, Azure, Microsoft Dynamics, Microsoft Dynamics 365, and Power Platform are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

Contact us

Ryan Plourde
Ryan Plourde
Principal, Microsoft CRM Leader