How does the cost of Microsoft Dynamics 365® (formerly Dynamics CRM) stack up compared to its competition? Let’s go head-to-head with some key features and find out.
We won’t name the competitor, but you’ll recognize it from your research. At a December 2016 Microsoft Dynamics event, Microsoft presented a session about Dynamics 365 entitled, “Unmatched Value – More Capability.” Presenters outlined a cost comparison between Microsoft Dynamics 365 and its competitor’s offering. The information is eye-opening.
Unmatched Value – More Capability
| Function | Microsoft | Typical Enterprise Competitor |
|---|---|---|
| Overall License | Plan 1, $115 | Enterprise, $150 |
| + Sales | Included | Included |
| + Service | Included | Included |
| + Field Service | Included | $25 to $135 – Field Service License |
| + Project Service | Included | $25 to $100 – PSA License |
| + Application Development | Included | Included |
| + Social Listening | Included | $50-150 Social Listening License |
| + Gamification | Included | $+25 – Third-Party Gamification |
| + Knowledge Authoring | Included | $50 – Knowledge Add-On |
| + Team Users | $10 per User per Month | $25 per User per Month |
| Advanced Configurations | ||
| + Encryption | Included | Additional Cost per Instance |
| + SharePoint® Connection | Included | Additional Cost per User |
| + Integration | Unlimited API Calls | Additional Cost per Connection/Metered API Calls |
| Add-Ons | ||
| Included Storage | 10GB | 1GB |
| Added Storage per 20 Users | 5GB | 400MB |
| + Data Storage (10GB) | 10 GB = $50 | 10GB = $1,000 |
| + File Storage (10GB) | 10 GB = $50 | 10GB = $41.50 |
| + Sandbox | 1 Included, Then $150 per Instance | Additional Cost (Based on Total) |
| + Portal | 1 Included, Then $500/month | Additional Cost per External User/Login |
| + Portal Advanced Configuration | Included | Additional Cost per Instance |
Source: Microsoft presentation at eXtremeCRM, December 2016
Here’s what is included in the overall $115 license with Microsoft Dynamics 365:
- Sales, service, field service, project service, application development, social listening, gamification, knowledge authoring, encryption, SharePoint connection, and unlimited application program interface (API) calls
- $10 per month per user fee for team users
Compare the above to what it would cost for the same functionality from a typical competitor where the overall enterprise license is $150:
- Sales, service, and application development are included.
- A field service license is $25 to $135.
- A project service license is $25 to $100.
- A social listening license is $50 to $150.
- Third-party gamification is $25.
- A knowledge add-on is $50.
- Encryption is charged per instance: SharePoint connection is an additional charge per user, and API calls are charged per connection per metered API calls.
- Team users pay $25 per month per user.
Dynamics 365 includes 10GB of storage; the competitor includes 1GB.
Additional data storage with Microsoft costs $5 per 1GB, and you can accrue additional storage at a rate of 5GB for every 20 Dynamics 365 full licenses.
You may have other costs for a CRM system configured to suit your business. However, these prices do give pause for thought when evaluating and budgeting for a solution. Of course, you’ll take a closer look at pricing and functions when you make your selection.
Get more information about Crowe CRM services for Microsoft Dynamics 365. Have a question or interested in evaluating the CRM functionality in Microsoft Dynamics 365? Contact us today.