Meet Sue Luetkenhaus, Information Services assistant director and internal trainer superstar

Crowe Recruiting
| 11/3/2017
Sue Luetkenhaus (St. Louis) joined Crowe in 2013, when we acquired CHAN Healthcare. Since 1999, she’s worked in a variety of roles with CHAN and now Crowe, including in the internal audit and operations areas. Today she’s a senior business analyst, working with Risk Consulting professionals to understand their business needs and then with Information Services to develop, test and deliver solutions. Additionally, Sue trains Risk Consulting Healthcare new hires on Audivate, an audit workpaper system and in October celebrated her 100th training class.

Q: How did you get involved in training?

A: Throughout my career, the role of trainer was never really a typical function of my job – just something I did on the side. Application training had been done by members of our technology staff. However, since they didn’t have an audit background, they found it difficult to answer many of the questions from our attendees. I had been a teaching assistant in college and had assisted with technical training at a prior company, so it seemed like a natural fit for me to take on a trainer role. I feel very lucky to have had the opportunity as I’ve loved doing it and find it extremely rewarding. Looking back and remembering all of the training classes is a poignant reminder that we as trainers are lucky to be able to make such as personal connection with all of the people within our organization. I estimate I’ve trained around 900 – 1,000 people since I began.

Q: What changes have you seen in regards to training since you first began?

A: My in-person orientation class in 1999 was four days long. Today, our new hires are able to take advantage of self-study modules for much of the HR-related information, which reduces time spent in class. As a next step, we are looking at turning the remaining part, the Audivate and Audit Internal Methodology sessions, into on-demand modules so that they, too, will be just-in-time for new hires.

Q: What would people be surprised to learn about you?
A: I performed three times for Pope John Paul II while I was part of the St. Louis Archdiocesan Choir. The first was at Saint Peter’s Basilica in Vatican City. Saint Theresa of Calcutta was across the aisle from us that day, just a few weeks before she died in 1997.

Q: What book are you reading?
A: “On Fire” by John O’Leary. I’ve heard John speak several times and his story of perseverance is very inspiring. His words encourage me to find purpose in tasks, big and small, and to be “all in” to do the very best I can.